Terms and Conditions

The fact for an internet user to confirm his order on the site generik.fr and after payment of the order implies full acceptance of these general conditions of sale in their entirety.

This contract shall be governed by French law.

The contractual information is presented in French and the products offered for sale comply with French legislation.

In such cases, it is the responsibility of the foreign buyer to check with the local authorities the possibilities of using the product he intends to order; Generik can not be held responsible for non-compliance with the regulations of a foreign country where the product is delivered.


The characteristics of the products offered for sale are described on the site generik.fr. The photographs do not enter the contractual field. The responsibility of the Generik Company can not be engaged if errors between the photos and the text are introduced. All the texts and images on the site of the Generic Store are reserved, for the whole world, in the title of the royalties and the intellectual property; Their reproduction, even partial, is forbidden.

The information stated by the purchaser, when taking an order, commits the customer: in case of error in the recipient's address details, the seller can not be held responsible for the impossibility of delivering the product. As a result the buyer will bear the costs of returning the goods. Generik will even be entitled to invoice the administrative and transport costs associated with the return of the orders.

The products are deliverable within the limit of available stocks and shipped according to the order of arrival of the orders.

In the event of a shortage of products ordered, Generik will inform the customer as soon as possible. In agreement with the customer, Generik will be able to modify the order.


Shipment will be made on the day of collection of the settlement except on weekends and public holidays.

Generik undertakes to do everything in its power to deliver the products ordered in the fastest time.

The delivery is made within the time limit provided by the direct delivery of the product to the advertised recipient, or in case of absence, by notice of passage of the carrier.

Any delays do not give the buyer the right to cancel the sale, to refuse the goods or to claim damages. Are considered as cases of force majeure relieving the seller of his obligation to deliver, war, riot, fire, strikes, accidents and the impossibility of being supplied.

The goods always travel at the risks and perils of the recipient.

Always check your package on arrival. You have a period of 48 hours to make any reservations with the carrier in case of lack or degradation.


Pursuant to the provisions of article L.121-16 of the Consumer Code, the buyer has a period of seven clear days from the delivery of his order to return the item delivered for exchange or Refund, at the choice of the buyer, without penalties with the exception of the costs of return.

This is possible provided that the item has not been used, whether it is in its original packaging and accompanied by the delivery note. In exchange for this, the buyer will receive a refund within a maximum period of 30 days or a credit. The customer must then inform the company Generik of its decision before returning the goods to us.

The costs of return are the responsibility of the buyer. He may return unwanted products by his own means. The value of returned products will be refunded, excluding initial shipping costs within 1 to 3 weeks.


Prices quoted in Euro exclude VAT (price excl. VAT) Metropolitan France (VAT at 20%). The transport costs (10 € excl. VAT for a delivery in continental France and 15 € excl. VAT for a delivery in Corsica) must be paid on sale for any order under 79 € excl. VAT. Beyond this amount, the transport costs are offered for a delivery to mainland France and are 10 € excl. VAT for a delivery to Corsica.

The transport costs for Germany, Poland, Italy, Nederlands and Spain is 15€ excl. VAT and must be paid for any order under 99 € excl. VAT. Beyond this amount, the transport costs are offered for a delivery to Germany, Poland, Italy, Nederlands and Spain.

The price indicated in the order confirmation is the final price.

All our prices are exclusive of VAT on presentation of the intracommunity VAT number. Without presentation of this number, 20% VAT will be charged.


The payment of the products is done by credit card. The payment of the products is payable in full upon confirmation of the order.


In the event of a dispute, the customer will first contact Generik to obtain an amicable solution.

Failing this, the Civil Court of the registered office of Generik is the sole competent authority, regardless of the place of delivery and the method of payment accepted.


Generik is bound by the legal warranty of latent defects, within the meaning of article 1641 et seq. Of the Civil Code, which states: "The seller is liable for the hidden defects of the thing which render it unfit for use Of which it is intended, or which so diminishes this use, that the buyer would not have acquired it, or would have given a lesser price if he had known them. "

As a result, the buyer has up to 2 months (from the date of delivery) to send his complaint to Generik. After this period, Generik can no longer guarantee the products since no checks can be made.


Under Law 78-17 of 6 January 1978, you have the right to access and rectify your personal data.

You can contact GENERIK - BP72 - 78490 MERE or at 0 800 888 563. The information that concerns you is intended for Generik.

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